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Ben Gray

Digital Experience Analyst

Ben Gray is a Digital Experience Analyst. Prior to joining Applause, Ben served as a Principal Analyst with Forrester Research. He is a leading expert on digital experience best practices. Over his 10 years with Forrester, Ben authored more than 150 reports, advised Fortune 500 companies on IT strategies and was regularly quoted in top publications like The Wall Street Journal, The New York Times and InformationWeek.

Recent Posts

How North American Consumers Rate Their Banking And Payment Apps

13 million app store ratings & reviews reveal the mobile leaders in banking & payments.

• October 25th, 2016

How French Consumers Rate The Most Downloaded Retail Apps

Measuring app store reviews reveal the perceived French retail app leaders.

• October 20th, 2016

How U.K. Consumers Rate The Most Downloaded Retail Apps

Nearly 3.5 million app store reviews reveal the perceived U.K. retail app leaders.

• October 6th, 2016

How Customers Rate The Mobile Retail App Leaders

More than one million app reviews reveal the retail industry’s mobile leaders.

• August 15th, 2016

The Best And Worst Restaurant Apps Of 2016

People are hungry for restaurant apps.

• June 22nd, 2016

The Best And Worst Rated Travel Apps Of 2016

Three million reviews reveal the mobile leaders and laggards of the travel industry.

• May 3rd, 2016

The Best And Worst Mobile Apps For Business Executives

Stay productive on the go with the highest-rated apps among 12 million reviews.

• April 6th, 2016

The Best And Worst Dating Apps For 2016

How 1.5 million U.S. consumers rate the 97 most popular dating apps.

• February 10th, 2016

The Best And Worst Rated Health And Fitness Apps For 2016

The quality leaders among nearly 8,000 apps and across 4 million consumer reviews.

• December 30th, 2015

How Consumers Rate Their Finance Apps

Measuring mobile customer experiences from nearly three million app store reviews.

• November 10th, 2015

The Best And Worst Rated Retail Apps

Browse and buy with apps that shoppers love.

• August 11th, 2015

The Best And Worst Rated Travel Apps

Determining the mobile quality leaders and laggards within the U.S. travel industry.

• July 22nd, 2015